LATE CANCELLATIONS & CHANGES

Customer can cancel their order within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

For late cancellations or change requests (late is defined as less than 24 hours before the start of the service);

or

NO SHOWS

Where a customer was not present to avail the scheduled service and as a consequence the service was not delivered;

In such cases Administrative charges will apply. Such charges will depend on the type of service which was scheduled.

PAYMENT OF CHARGES

Any applicable administrative charges will be communicated to the Customer at the time when the request for cancellation or changes is made.

• Charges are deducted at the time of cancellation in case of a late cancellation and for late changes at the time of completion of the delivery of the service.
• Charges for No Shows are applied once the Company is notified by its partner suppliers.

 

REFUNDS

• Should the Company, based on the delivery confirmation of our service partner, charge a user and it turns out that the service was in fact not delivered, the Company will refund the full amount to the user. It is the responsibility of the User to ensure to bring such cases to the attention of the Company by emailing hi@emirtage.com within 24 hours of the due date of the scheduled service.
• Any other refunds including those listed above will be made as credits to the users registered account on Emirtage.com or onto the original mode of payment, as may be deemed appropriate by the Company.