This is Service Emirtage policy for Online Payments, Refunds and Cancellations ("Policy"). This policy applies only to activities Emirtage("Company") engages in on its website Emirtage.com ("Website") and does not apply to Emirtage activities that are "offline" or unrelated to the website.

• “EMIRTAGE BUILDING CARE SERVICES maintains the www.emirtage.com Website ("Site").
• “United Arab of Emirates is our country of domicile” and stipulate that the governing law is the local law. All disputes arising in connection therewith shall be heard only by a court of competent jurisdiction in U.A.E.
• ‘’We will not trade with or provide any services to OFAC and sanctioned countries’’
• ‘’Cardholder must retain a copy of transaction records and Merchant policies and rules’’
• ‘’User is responsible for maintaining the confidentiality of his account’’

Modes of Payment

 

Visa or MasterCard debit and credit cards in AED will be accepted for payment for its products and services. Services booked via the Site are also governed by the terms and conditions of respective merchant service providers.

 

Paying for Services

PAYMENT DEDUCTION

Users are charged once our service partner has confirmed that the service has been delivered. The Company will not seek the confirmation from the user that the service has been delivered before processing a payment.

MULTI-CURRENCY PRICED TRANSACTION

The displayed price and currency selected by you, will be the same price and currency charged to the Card and printed on the Transaction Receipt. Where VAT or optional extras apply, the transaction amount will be shown to the user as “Total to pay”.

PAYMENT CONFIRMATION

The Site user will receive payment confirmation by email on the email address given at the time of order, through a notification sent in an app, or both. Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

 

Administrative Charges

Users who book services on the Site can manage their Services through the website or mobile apps. It is possible to change the dates, time or the specific requirements of any given service, provided it is done so reasonably in advance before the start of the booked service.

Failure to provide sufficient notice when cancelling or changing services may result in administrative fees being charged to the user. These fees are governed by the Cancellations Policy and maybe amended from time to time.

By booking the services on the Site you agree to abide by these policies and agree to pay any applicable charges. The Company reserves the right to use any legal means it may have at its disposal to recover such charges or to deny further use of the Site’s Services to the user, as it may deem necessary.